Privacy policy
Privacy Policy
Skye Roxburgh Nutrition and Education Services, practising as SR Nutrition
Last updated: August 2026
SR Nutrition respects your privacy and is committed to protecting the personal and health information you share when accessing nutrition services or using this website.
This Privacy Policy explains how Skye Roxburgh Nutrition and Education Services, practising as SR Nutrition (“SR Nutrition”, “I” or “my”), collects, uses, stores and discloses personal information.
As a private health-service provider, SR Nutrition handles personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records and Information Privacy Act 2002 (NSW).
Personal and health information I collect
The information collected will depend on the services you access and may include:
your name, date of birth and contact details
demographic information relevant to your care
medical and health history
current and previous medical conditions
medications and nutritional supplements
dietary intake, eating behaviours and relevant lifestyle information
weight and weight history where clinically relevant
fertility, reproductive and menstrual health information where relevant to your care
pathology, laboratory and other test results
information about other health professionals involved in your care
consultation notes, treatment plans and clinical recommendations
appointment and correspondence records
billing and payment information
information you choose to provide through website forms, email or other communication.
Health information is considered sensitive information under Australian privacy law and is afforded additional protection.
I aim to collect only information that is reasonably necessary to provide appropriate clinical nutrition services.
How I collect your information
Personal and health information will usually be collected directly from you.
This may occur through:
online booking and intake forms
consultations
questionnaires and health assessments
pathology or other documents you upload
email or other correspondence
website enquiries
information you provide when purchasing or accessing a service.
With your consent, information may also be received from another health professional involved in your care.
Why I collect and use your information
Your information may be collected and used to:
understand your health history, nutritional needs and individual circumstances
provide clinical nutrition assessment and care
develop individualised nutrition and lifestyle recommendations
review pathology and other clinical information
make appropriate nutritional supplement recommendations
prepare referrals or communicate with other health professionals where appropriate
manage appointments and consultations
process payments
maintain appropriate clinical records
respond to enquiries
meet professional, legal and regulatory obligations.
Where information is requested as part of your clinical assessment, you are not required to provide it. However, incomplete or inaccurate information may limit my ability to appropriately assess your needs or provide safe and individualised recommendations.
Clinical records and SimpleClinic
SR Nutrition uses SimpleClinic, a practice-management platform, to manage appointments, client information and clinical records.
Information held within your clinical record may include intake forms, consultation notes, treatment recommendations, pathology results, uploaded documents and correspondence relevant to your care.
SimpleClinic uses security measures designed to protect sensitive information, including encryption and controlled access. Information processed through third-party service providers is also subject to their respective privacy and security practices.
Pathology and clinical information
Pathology reports and other relevant clinical documents may be uploaded to and stored within your SimpleClinic record.
Where appropriate, I may ask you to provide previous pathology or other clinical information to assist with your nutritional assessment.
I will only request information that I consider relevant to the provision of your care.
Communication with other health professionals
With your consent, I may communicate with other health professionals involved in your care, including your general practitioner, specialist, fertility clinic or other treating practitioner. This may include sharing relevant health information, pathology results, clinical findings or recommendations where this supports coordinated care.
There may also be limited circumstances in which information can be used or disclosed without consent where permitted or required by law, including where necessary to address a serious threat to life, health or safety and obtaining consent is not practicable.
Nutritional supplements, dispensing and compounding
Where clinically appropriate, I may recommend nutritional supplements, practitioner-only products or individually compounded formulations as part of your care.
Recommendations may be provided directly to you or facilitated through practitioner dispensing platforms, supplement suppliers or compounding pharmacies.
Where your personal information needs to be provided to another organisation to facilitate a prescription, order or individually compounded product, relevant information will only be shared where appropriate and with your consent.
The particular products, suppliers and dispensing services used may vary according to your individual needs and availability.
Payments
Payments for SR Nutrition services are processed using Stripe.
SR Nutrition does not store your payment card details for future purchases. Payment information required to process a transaction is handled by the relevant payment service provider in accordance with its own privacy and security practices.
SR Nutrition may retain records relating to transactions where required for accounting, taxation, business or legal purposes.
Online consultations
Consultations with SR Nutrition are provided online using Zoom.
When participating in an online consultation, information is transmitted using third-party technology. Reasonable care is taken to use appropriate platforms and settings for clinical consultations.
You are encouraged to participate from a private location where you feel comfortable discussing personal health information.
Consultations are not routinely recorded. Any recording would only occur where specifically required and with your prior express consent.
Clients under 18 years of age
Clients under 18 years of age may require the consent and involvement of a parent or legal guardian, depending on their age, maturity and capacity to understand the nature of the consultation and proposed care. Where appropriate, young people will be involved in decisions regarding their care and the handling of their personal information.
Website use and analytics
SR Nutrition uses Hostinger's built-in website analytics to understand general website traffic and website performance. This provides aggregated information such as visitor numbers, country and device type and does not use cookies or third-party tracking integrations for this purpose.
SR Nutrition does not currently use Google Analytics, Meta Pixel or similar third-party advertising or behavioural tracking technologies.
If the website's use of analytics or tracking technologies changes in the future, this Privacy Policy and any required consent mechanisms will be updated accordingly.
Newsletter and educational communications
You may choose to subscribe to the SR Nutrition mailing list to receive the monthly newsletter, new Evidence Hub content, nutrition information, recipes and other practice communications.
Subscription to these communications is optional and separate from receiving clinical care. Becoming a client of SR Nutrition does not automatically subscribe you to marketing or newsletter communications.
You may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting SR Nutrition.
Health information will not be used for direct marketing without appropriate consent.
Overseas clients and overseas disclosure
SR Nutrition provides online services to clients in Australia and internationally.
Some technology and service providers used in delivering these services may process or store information outside Australia. Where personal information is disclosed overseas, SR Nutrition will take reasonable steps to manage that information in accordance with applicable Australian privacy requirements.
Storage and security
SR Nutrition takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the type of information, records may be held within secure practice-management systems, email and other technology platforms necessary for the operation of the practice.
Access to clinical information is restricted to those who require it for legitimate purposes.
SR Nutrition retains clinical and health records in accordance with applicable legal requirements. For adult clients, health information is generally retained for at least seven years from the last occasion on which a health service was provided. Where health information was collected while a client was under 18 years of age, records are generally retained until the client reaches 25 years of age.
Records are securely destroyed or de-identified when they are no longer required, subject to applicable legal and professional requirements.
Where required under the Notifiable Data Breaches Scheme, SR Nutrition will take appropriate action in response to an eligible data breach, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
Accessing and correcting your information
You may request access to personal information held about you or ask for information that is inaccurate, incomplete or out of date to be corrected.
Requests can be made by contacting:
SR Nutrition
Email: hello@SRnutrition.com.au
There may be limited circumstances in which access cannot be provided or must be restricted under applicable privacy law. Where this occurs, the reasons will be explained where required.
Privacy concerns and complaints
If you have a question or concern about how your personal information has been handled, please contact:
SR Nutrition
Skye Roxburgh Nutrition and Education Services
Email: hello@SRnutrition.com.au
I will aim to consider and respond to privacy concerns within a reasonable timeframe.
If you are not satisfied with the response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to SR Nutrition's services, technology, business practices or legal obligations.
The current version will be available on the SR Nutrition website and will display the date it was last updated.
